Housekeeping Manager, Nf-03/Rft, Inns Of The Corps Camp Foster

NONAPPROPRIATED FUND POSITION DESCRIPTION

JOB TITLE:        HOUSEKEEPING MANAGER
BUS TITLE:        HOUSEKEEPING MANAGER
JOB CODE:        093165
JOB SERIES:     1101
GRADE:      NF-3                    FLSA STATUS: EXEMPT

INTRODUCTION: This is a Marine Corps Hospitality Services (MCHS) MCB, Camp S.D. Butler position reporting to the Dual Facility Lodging Manager. This position is responsible for the housekeeping operation of the Inns of the Corps Camp Foster, Marine Lodge ¿ Westpac Inn, Navy BOQ, and the Distinguished Visitors Quarters at Plaza Housing Area.

MAJOR DUTIES:  Responsible for the efficient operation of assigned areas within housekeeping department of Inns of the Corps Camp Foster, Marine Lodge ¿ Westpac Inn, Navy BOQ, and the Distinguished Visitors Quarters at Plaza Housing Area. This individual is responsible for maintaining the overall cleanliness of the property to include, public areas, back of the house support areas and storerooms, and property exteriors.

Directs and manages the multi-cultural housekeeping team. Responsible for recruitment, on boarding, training and development and processing accounts and access necessary to perform their duties. Prepares and certifies timecards for NAF, IHA and contract labor employees. Assigns and schedule work, appraises performance, counsels assigned personnel, and recommends personnel actions.

Supports and supervises an effective inspection of all guestrooms and public spaces, verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Obtains list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments.

Reviews daily occupancy of guest rooms and coordinates with the Guest Service Manager and the Facility Manager to accurately plan for peak periods and efficiently scheduling of staff to meet workload requirements and labor budget.  

Acts as a Card Holder (CH) for non-appropriated fund purchase card. Purchase and maintain inventory stock to verify adequate supplies and control cost of guest amenities, linen and terry, cleaning supplies and others.

Responsible for managing Lost and Found items. Ensure all lost and found items are documented and processed correctly. Respond to inquiries in a timely manner, communicate with the guest and arrange shipping of items and accurate billing process. Organize, distribute, and dispose of items in accordance with the Lost and Found Directive.

Provides World Class Customer Service with an emphasis on courtesy. Assists guests and communicates positively in a friendly manner.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise.  

Adheres to safety regulations and standards.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.  

Develops and ensures implementation of an activity safety program in accordance with the Base Safety Program. Conducts safety meetings at least quarterly.  Advises employees of available safety regulations, instructions, materials and equipment.  Promptly reports workplace accidents to the Human Resources Office.  Ensures safety training is provided to employees.  Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions.  Ensures employees understand safety infractions that can result in disciplinary actions, and follows through with appropriate action.  Ensures minimal loss of duty by complying with "Return To Work" program initiatives, and following up on employee well-being.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.

BASIC QUALIFICATIONS:

• Must have knowledge of housekeeping in hotel operation and ability to supervise team of housekeepers in a large lodging facility.
• Proficient in basic computer functions necessary to operate in a Windows environment and adapt to new technology.
• Must be able to accommodate a flexible work schedule to include weekends, variable shifts, and holidays.

QUALIFICATION REQUIREMENTS:

1. Knowledge of NAF policies and procedures or commonly accepted business practices, industry trends, policies, and procedures to include budgeting, inventories, cost controls, and contract agreement is preferred.
2. Ability to establish and maintain effective working relationship with subordinates, officials, and others. Supervise employees accomplishing work, provide work directions. 
3. Organization, multi-tasking, and time management skills with attention to details. 
4. Ability to communicate clearly and effectively both verbally and in writing in English.
5. Knowledge in operating Microsoft Programs to include Word, Excel, PowerPoint, etc.
6. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.
7. A valid Government Owned Vehicle (GOV) operator's permit is required for the performance of duties for this position. Inability to obtain or maintain appropriate GOV licensing may result in termination for lack of qualifications. The incumbent is required to obtain required GOV licenses within 30 days of hire.

This activity is a Drug-free workplace.  The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.  Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.