Restaurant Manager, Nf-03/Rft, Camp Foster (Terra)

NONAPPROPRIATED FUND POSITION DESCRIPTION

JOB TITLE:         Food and Beverage Manager
BUSINESS TITLE:  Restaurant Manager
FLSA: Exempt
JOB SERIES:     1101                              PAY LEVEL: NF-03

DUTIES AND RESPONSIBILITIES: 
This position is responsible for the day to day operation of the assigned restaurant. The Restaurant Manager interfaces with the Executive Chef and the Club Manager to provide the highest quality of sales and service to patrons.

Manages and oversees food/bar operations in accordance with established policies, procedures and guidelines.

Makes all reservations, coordinates with kitchen staff, plans menus, draws up room layouts, writes seating charts and receives appropriate form of payments.  Manages the front of the house wait/waitress staff and insures 100% guest satisfaction.

Helps with keeping food cost of goods at an acceptable level and is professional, prompt and responsive to all guest enquiries and looks to promote sales at every possible avenue.

Ensures that special event logistical requirements such as the acquisition of supplies, decorations, specialized equipment and personnel are sufficient.

Performs supervisory functions for wait staff, kitchen staff and bartenders.  Prepares work schedules and makes work assignments; distribute work load, provide on-the job trainings.

Provides World Class Customer Service with an emphasis on courtesy.  Assists customers and communicates positively in a friendly manner.  Acknowledges customers, smiles and makes eye contact.  Asks questions to determine, verify and solve problems.  Checks for satisfaction on the quality of goods and services.  Takes action to solve problems quickly.  Alerts the higher level supervisor, or proper point of contact for help when problems arise.

Develops and ensures implementation of an activity safety program in accordance with the Base Safety Program.  Conducts safety meetings at least quarterly.  Advises employees of available safety regulations, instructions, materials and equipment.  Promptly reports workplace accidents to the Human Resources Office.  Ensures safety training is provided to employees.  Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions.  Ensures employees understand safety infractions that can result in disciplinary actions, and follows through with appropriate action.  Ensures minimal loss of duty by complying with "Return To Work" program initiatives, and following up on employee well-being.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as required.

This is a white-collar position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.

BASIC REQUIREMENTS:

1. Three years of experience in food and beverage service-related industry that demonstrates knowledge of the fundamental principles, methodology, and techniques involved in the operational management of assigned food and bar programs.  
2. Must be able to accommodate a flexible work schedule to include weekends, holidays, early and late shifts.

QUALIFICATION REQUIREMENTS:

1. Knowledge of commonly accepted business practices industry trends, policies and procedures.
2. Knowledge and understanding of food/retail business practices such as budgeting, inventories, cost controls, and contract agreement.
3. Knowledge and skill to perform regular or periodic reviews/inspections of food and/or bar practices
4. Ability to supervise subordinate employees, provides work direction to other employees, and resolves problems or dispute within the activity.
5. Ability to communicate effectively both verbally and in writing with customers, using proper tact, diplomacy and professional customer service.
6. Knowledge of Microsoft Office software and applications including Microsoft Word, Excel, Access, and PowerPoint.
7. Must have knowledge of basic math and must complete Cash Handling Training Course before handling fund and Refresher Course once per year.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.  Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.