It Specialist (System Administrator), Nf-04/Rft, Mccs Information Management, Camp Foster

NON-APPROPRIATED POSITION DESCRIPTION

JOB TITLE:        IT Specialist
BUSINESS TITLE:  IT Specialist (System Administrator)
FLSA: Exempt
JOB SERIES:  2210                                                                                    PAY LEVEL:  NF-04

INTRODUCTION:
This position serves as an Information Technology (IT) Specialist (System Administrator) within the Information Management Branch, Marine Corps Community Services (MCCS) Division, Marine Corps Base, Camp S.D. Butler, Okinawa, Japan. This position is responsible for the daily operation, security, and administration of Windows-based network operating systems (NOS), enterprise applications, email systems for sending and receiving communication, email platforms (such as Microsoft Exchange, Teams, and SharePoint) for collaboration and content management, directory services, database systems, and backup and recovery solutions.

DUTIES AND RESPONSIBILITIES:
Responsible for ensuring the stability, performance, and security of enterprise IT systems. This includes monitoring system health, diagnosing and resolving performance issues, and implementing preventative maintenance strategies to mitigate downtime and security risks. Configure and manage Windows Server environments, Active Directory, Group Policy, and enterprise-wide authentication services.
Perform system security monitoring and compliance enforcement, including patch management, security audits, and adherence to DoD cybersecurity policies. Coordinate with higher-level agencies for directory synchronization and system policy enforcement, ensuring compliance with IAT Level II security standards.
Manage user accounts, group policies, and access permissions, ensuring data integrity and system security. Administering backup and disaster recovery solutions, maintaining enterprise antivirus and endpoint security systems, and troubleshooting system outages, network response issues, and security access problems.
Track and maintain IT service tickets, document system configurations and procedures, and provide technical support to end-users. Collaboration with IT leadership to research and implement system upgrades, software deployments, and lifecycle management strategies to improve overall system performance.
Attends technical training, conferences, and meetings to stay informed of emerging technologies and best practices. The role also involves asset management and tracking of Automated Data Processing Equipment (ADPE), ensuring compliance with inventory control policies and security guidelines.
Provide World-Class Customer Service, ensuring effective communication and prompt resolution of IT-related issues. Checks for satisfaction on the quality of goods and services.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise.  
Adheres to safety regulations and standards.  Uses required safety equipment and observes safe work procedures.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.  

Performs other related duties as assigned by the Network Manager.
 

BASIC REQUIREMENTS:

• Must have a four-year degree from an accredited institution in Information Technology or a closely related field, or equivalent IT-related work experience commensurate with a four-year degree. This includes at least one year of specialized experience at the NF-03 level or an equivalent technical position, demonstrating the necessary competencies, skills, and abilities to perform the duties of the System Administrator role.
• Expertise in Windows Server administration, Active Directory, and enterprise authentication systems.
• Knowledge of DoD cybersecurity policies, network security principles, and system hardening best practices.
• Experience with file systems, enterprise applications, and user account synchronization.
• Must have a certification to meet or exceed DoDD 8570 IAT Level II security compliance. CompTIA Security+ within 6 months of employment is required.
• Strong technical troubleshooting skills and ability to analyze and resolve complex IT issues.
• Excellent verbal and written communication skills, with the ability to document technical processes clearly.
• Must possess a valid driver's license and be eligible for a government driver's license to operate vehicles on and off the base, in compliance with U.S. base regulations as well as Japanese off-base driving regulations.

QUALIFICATION REQUIREMENTS:

1. In-depth knowledge of MCCS IT infrastructure, network design principles, and enterprise IT solutions.
2. Strong understanding of Active Directory, directory synchronization, and enterprise authentication.
3. Ability to apply network security policies, encryption methods, and access control principles.
4. Experience managing file servers, shared drives, and enterprise applications in a large-scale IT environment.
5. Ability to analyze, develop, and implement system designs and security measures to meet MCCS business requirements.
6. Proven ability to provide technical support, customer service, and IT training to end-users and IT staff.
7. Strong organizational skills, attention to detail, and ability to manage IT projects and service tickets.

This position has been designated as a position of trust. The incumbent must be eligible for a Tier 3 (Secret Clearance) background investigation to satisfy IT Level II designation. Appointment and continued employment is subject to a favorable adjudication of the security investigation.

This activity is a Drug-free workplace.  The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.  Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Due to the nature of work in this position, the incumbent may serve in an 'on call' duty status outside of normal work hours that includes:  remaining in a reasonable call back radius, carrying a cell phone or regularly checking email to respond to emergencies; remaining in a state of readiness to perform work with limitations on pursuing outside leisure activities, and/or reporting to a designated post of duty to be ready to or to perform work.